Golden Palace Poker is a sharp site with very appealing graphics and layout that are welcoming rather than overwhelming. The instructions for downloading the software and getting signed up are straight forward and clear, and you get the impression they really want your business. There is a 25% bonus sign up bonus, plus free rolls that are actually free when you sign up; for example, a current promotion lets you participate in a $3,000 free roll if you deposit just a dollar! Nice.

To help out if you get stuck there is toll free telephone support, which is wonderful, and there is an email form to fill out if you’d rather. Online chat support would be preferable, but with the other options and the support FAQ most issues should be resolved quickly.

Payment options seem a bit limited; there are more deposit than withdrawal options, but a lot of standards are there, including NETeller.

I don’t know of many poker sites that display a Mission Statement, but Golden Palace Poker does: Golden Palace Poker is dedicated to providing an enjoyable, state-of-the-art Internet poker playing experience focused on fair play, top quality customer support and a sense of community.

Rounding out the many nice ways this site uses to show customer appreciation are their Action Points program, which has players accumulating points when they play in real money games. Using action points means you can win even if you lose- just by playing!